Return Policy

Skintekie Return & Refund Policy

We want you to be completely satisfied with your Skintekie purchase. Please read our return policy carefully before initiating a return.

Return Window

You have 30 days from your delivery date to request a return. Requests after 30 days cannot be accepted.

What Can Be Returned

Because Skintekie devices are personal care products used directly on the skin, return eligibility depends on condition:

Unopened (factory seal intact): Full refund of the price paid, less a $15 return processing fee. The factory seal must be unbroken and all original packaging intact.

Opened but never used: Refund of the price paid, less a 15% restocking fee and a $15 return processing fee. The device must never have been powered on; all original packaging, accessories, cables, remotes, manuals, and inserts must be included and in resalable condition. The restocking fee is waived if you choose store credit instead of a refund.

Used devices: Not returnable. Once a device has been powered on and used on the skin, it cannot be returned or refunded for hygiene reasons. Defective items are handled separately under our Warranty Policy with no fees.

Fees Explained

$15 return processing fee: A flat fee covering a portion of the original outbound shipping cost, deducted from every change-of-mind refund. Does not apply to defective items, damaged items, or cancelled orders that never shipped.
15% restocking fee: Calculated on the price you actually paid (not the list price). Applies to devices returned with the box opened. Waived if store credit is chosen instead of a refund.

Example: A device purchased for $191, returned within 30 days with the box opened and device never used — refund to card: $147.35, or store credit: $176.00.

Return Shipping

For change-of-mind returns, you arrange and pay for return shipping. We do not provide prepaid return labels for change-of-mind returns. Returns are processed in Canada; shipping a device from the US typically costs $50–$60 by standard courier. Duties, taxes, or brokerage charges are your responsibility.

Exception: For defective or damaged items, return shipping is covered in full by Skintekie.

How to Start a Return

Email support@skintekie.com within 30 days of delivery with your order number and reason for return.
We will confirm eligibility and provide a Return Authorization (RA) number and return address.
Write the RA number on the outside of the package.
Ship the device within 7 days of receiving your RA number.

Do not ship anything before receiving an RA number — returns without an RA number will not be accepted.

Inspection

Every returned device is inspected on arrival for signs of use, and for missing or damaged accessories and packaging. If the device shows signs of use or accessories/packaging are missing or damaged, you will be offered two options: have the device returned to you at your cost, or accept a partial refund at Skintekie's discretion.

Refund Processing

Approved refunds are issued to your original payment method within 5–7 business days of the device passing inspection, in the currency of your original purchase, for the amount actually paid after any discount. Total time from shipping to refund posting is typically three to four weeks.

Cancelling an Order

If your order has not yet shipped, it will be cancelled and refunded in full with no fees. Once shipped or a tracking number has been generated, the return terms above apply.

Defective & Damaged Items

Contact us within 14 days of delivery with your order number, photos, and a description of the problem. If the fault is confirmed, we will replace or refund the device in full (your choice); return shipping is covered by us. Faults appearing after 14 days are handled under our Warranty Policy (12 months from delivery date).

Non-Returnable Items

Devices that have been used
Opened consumables (including eye patches and other single-use/applied products)
Gift cards and store credit
Items marked Final Sale or Clearance at the time of purchase
Items purchased through a retailer other than skintekie.com
Any device returned without a valid Return Authorization number

Bundles & Multi-Item Orders

If you return one item from a bundle while keeping the rest, the refund is calculated by re-pricing the kept items at their individual list prices and refunding the difference, less applicable fees. Returning every item in a bundle is treated as a standard return of each item.

Gifts

Returns for gifted items are accepted under the conditions above, but the refund is issued to the original purchaser's payment method. Store credit can be issued to the gift recipient instead. The 30-day window runs from the original delivery date, not the date the gift was given.

Exchanges

We do not process direct exchanges. Please return the original device under this policy and place a new order.

Refused & Undeliverable Packages

Refused or undeliverable packages will be refunded the price paid less the actual round-trip shipping cost incurred, and less the restocking fee if the package has been opened.