Skintekie is a beauty tech brand offering innovative skincare devices that allow you to enjoy professional-quality treatments from the comfort of your home. Our current product line includes the Skintekie LED Face Mask and the Skintekie IPL Hair Removal Device.

Are Skintekie products FDA-cleared?

Yes. The Skintekie LED Face Mask is FDA-cleared for safe cosmetic use. All our devices are manufactured to meet strict safety and quality standards.

Do your devices work on all skin types and tones?

The LED Face Mask is safe for all skin tones. The IPL device, however, is not suitable for very dark skin tones or recently tanned skin due to the way IPL technology works.

What does the Skintekie LED Face Mask do?

The LED mask uses light therapy to target acne, fine lines, dullness, and uneven skin tone. It features Red Light for anti-aging, Blue Light for acne, Mixed Light (Pink) for overall balance, and Near-Infrared Light for deeper skin rejuvenation.

How often should I use the LED Face Mask?

We recommend 3-5 sessions per week for 15-20 minutes per session. Consistency yields the best results.

Does the LED mask hurt?

No. The treatment is completely pain-free and soothing. You may feel mild warmth during use.

Is the LED mask safe for pregnant or nursing women?

We recommend speaking with your doctor before use during pregnancy or while nursing.

When can I expect to see results from the LED mask?

Most users notice a visible improvement within 4-6 weeks of consistent use.

Is the Skintekie LED Face Mask safe to use at home?

Yes. The Skintekie LED Face Mask uses non-thermal light energy, which means it does not generate heat that can burn or damage the skin. It has received FDA 510(k) clearance, confirming it has been reviewed as a light therapy device suitable for at-home use.

What is the Skintekie IPL Hair Removal Device and how does it work?

It uses Intense Pulsed Light (IPL) to target hair at the root, helping reduce regrowth over time. It also features Sapphire Ice-Cooling Technology for a painless experience.

Does IPL permanently remove hair?

IPL doesn't offer permanent hair removal, but with consistent use, it greatly reduces regrowth and makes hair finer and less visible.

How does the Skintekie IPL device compare to salon IPL treatments?

Salon IPL treatments and the Skintekie IPL device use the same core technology. Professional sessions typically cost $100 to $300 per visit, with 6 to 12 sessions recommended, totaling $600 to $3,600 or more. The Skintekie device is a one-time purchase with a 500,000 flash lifespan.

How many flashes does the Skintekie IPL device have?

The Skintekie IPL Hair Removal Device has a 500,000 flash lifespan. A typical full-leg treatment uses approximately 300 to 400 flashes. At weekly sessions, 500,000 flashes provides several years of regular treatments.

Where do you ship to?

We ship worldwide, including the US, Canada, UK, Australia, and select countries in Africa, Asia, and Europe.

Do your products come with a warranty?

Yes. All Skintekie devices come with a 1-year limited warranty covering manufacturing defects.

LED Face Mask & IPL FAQ - Common Questions Answered

💡 LED Face Mask

Is the LED Face Mask safe for all skin types?✕

Yes. The mask is FDA-cleared and completely UV-free, designed to be gentle on all skin types and tones. When used as directed, it isn't known to cause irritation.

How often should I use the mask?+

We recommend using the mask 3–5 times per week for 10 minutes per session. Most users begin noticing improvements in skin tone and texture within 4–6 weeks.

How long until I see results?+

Most customers report visible improvements within 4 to 6 weeks of consistent use (3–5 sessions per week). Some users notice a natural glow after their very first session.

Can I use the mask with my skincare products?+

Yes. Use the mask on clean, dry skin. After your session, apply your serums and moisturizers — LED therapy is known to enhance absorption of skincare products applied right after treatment.

What do the different light colors do?+

Red light (630–660 nm) stimulates collagen production and reduces fine lines. Near-infrared light (850 nm) penetrates deeper to support skin repair. Blue light (415 nm) targets acne-causing bacteria.

Is the mask safe to use around the eyes?+

The mask has eye openings so your eyes are not directly exposed to the LEDs. The light is non-UV and non-thermal. If you are particularly light-sensitive, you may wish to wear protective eyewear.

Is the LED Face Mask corded or battery-powered?+

The mask plugs directly into a USB power source for consistent, uninterrupted power during every 10-minute session. No battery to charge or replace.

Is the LED Face Mask FDA cleared?+

Yes. The SknTekie LED Face Mask is FDA-cleared for home use, meaning it has been reviewed and authorized as a safe and effective light therapy device.

⚡ IPL Device

How does IPL hair removal work?+

IPL emits broad-spectrum light absorbed by the melanin in the hair follicle. The heat generated disables the follicle's ability to regrow hair, resulting in permanent reduction over multiple sessions.

Is IPL hair removal permanent?+

IPL achieves permanent hair reduction. Most users see 70–90% reduction in hair growth after completing the recommended 12-week treatment plan, with only occasional touch-ups needed afterward.

Is IPL safe for dark skin tones?+

The built-in skin tone sensor automatically detects your skin tone and adjusts the intensity accordingly. It is suitable for Fitzpatrick skin tones I–V. For very dark skin tones (Fitzpatrick VI), we recommend consulting a dermatologist.

How many flashes does the device have?+

The SknTekie IPL device is rated for 500,000 flashes — enough for a lifetime of treatments across all body areas without ever needing a replacement cartridge.

Can I use IPL on my face?+

Yes, the device includes a precision head for smaller areas like the upper lip, chin, and cheeks. Do not use directly on eyebrows or around the eyes.

How often should I use the IPL device?+

During the initial phase (weeks 1–12), use once per week on each area. After completing the initial phase, maintenance sessions every 4–8 weeks are typically sufficient.

Does IPL treatment hurt?+

The ice-cooling technology significantly reduces discomfort. Most users describe the sensation as a mild warm snap — far more comfortable than professional salon treatments.

What hair colors does IPL work on?+

IPL works best on dark hair (black, dark brown, dark blonde). It is less effective on light blonde, red, grey, or white hair, as these contain less melanin.

📦 Shipping & Returns

Do you offer free shipping?+

Yes. We offer free standard shipping on all orders across Canada and the United States. No minimum order required.

How long does shipping take?+

Standard shipping typically takes 5–10 business days within Canada and the US. Expedited shipping options are available at checkout.

Do you ship internationally?+

Currently we ship within Canada and the United States. International shipping is coming soon.

What is your return policy?+

We offer a 30-day hassle-free return policy. If you're not completely satisfied, contact us within 30 days of delivery and we'll arrange a return and full refund.

My item arrived damaged. What do I do?+

Please contact us at support@skintekie.com within 48 hours of delivery with a photo of the damage and your order number. We'll send a replacement at no cost.

How do I track my order?+

Once your order ships, you'll receive a tracking number by email. You can use it on the carrier's website or visit our order tracking page.

💳 Payments & Support

What payment methods do you accept?+

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption.

Is my payment information secure?+

Absolutely. Our store runs on Shopify, which is PCI DSS compliant. We never store your full card details.

Do you offer a warranty?+

Yes. All SknTekie devices come with a 1-year manufacturer's warranty covering defects in materials and workmanship.

How do I contact customer support?+

Our support team is available Monday–Friday, 9 AM–5 PM EST at support@skintekie.com. We aim to respond to all inquiries within 24 hours.

Can I change or cancel my order?+

Orders can be modified or cancelled within 12 hours of being placed. Contact us as soon as possible at support@skintekie.com.