FAQ

1. About Skintekie

Q1. What is Skintekie?
Skintekie is a beauty tech brand offering innovative skincare devices that allow you to enjoy professional-quality treatments from the comfort of your home. Our current product line includes the Skintekie LED Face Mask and the Skintekie IPL Hair Removal Device.

Q2. Are Skintekie products FDA-cleared?
Yes. The Skintekie LED Face Mask is FDA-cleared for safe cosmetic use. All our devices are manufactured to meet strict safety and quality standards.

Q3. Do your devices work on all skin types and tones?
The LED Face Mask is safe for all skin tones. The IPL device, however, is not suitable for very dark skin tones or recently tanned skin due to the way IPL technology works.

Q4. Can I use both products as part of my skincare routine?
Yes. You can safely incorporate both devices into your routine—use the IPL for long-term hair reduction and the LED mask for skincare concerns like acne and aging. Avoid using both on the same area within 24 hours to prevent irritation.

2. LED Face Mask

Q5. What does the Skintekie LED Face Mask do?
The LED mask uses light therapy to target acne, fine lines, dullness, and uneven skin tone. It features:

  • Red Light for anti-aging

  • Blue Light for acne

  • Mixed Light (Pink) for overall balance

  • Near-Infrared Light for deeper skin rejuvenation

Q6. How often should I use it?
We recommend 3–5 sessions per week for 15–20 minutes per session. Consistency yields the best results.

Q7. Does it hurt?
No. The treatment is completely pain-free and soothing. You may feel mild warmth during use.

Q8. Is it safe for pregnant or nursing women?
We recommend speaking with your doctor before use during pregnancy or while nursing.

Q9. What skin concerns does it help with?

  • Acne and breakouts

  • Fine lines and wrinkles

  • Dull or uneven skin tone

  • Redness and inflammation

Q10. When can I expect to see results?
Most users notice a visible improvement within 4–6 weeks of consistent use.

Q11. Can men use the LED mask?
Absolutely. The device is suitable for all genders and skin types.

Q12. What’s included in the LED mask package?

  • LED Mask

  • Remote controller

  • Charging cable

  • User manual

  • Storage box

3. IPL Hair Removal Device

Q13. What is the Skintekie IPL Hair Removal Device and how does it work?
It uses Intense Pulsed Light (IPL) to target hair at the root, helping reduce regrowth over time. It also features Sapphire Ice-Cooling Technology for a painless experience.

Q14. Is it safe for at-home use?
Yes. The Skintekie IPL device is designed specifically for at-home use and comes with safety sensors for skin contact.

Q15. Does it permanently remove hair?
IPL doesn’t offer permanent hair removal, but with consistent use, it greatly reduces regrowth and makes hair finer and less visible.

Q16. What areas can I treat with the device?

  • Legs

  • Arms

  • Underarms

  • Bikini line

  • Stomach

  • Back

  • (Avoid using it on the face unless stated otherwise in the manual.)

Q17. Is it painful?
No. The device includes ice-cooling technology to keep your skin cool and comfortable during sessions.

Q18. How often should I use it?

  • Weeks 1–4: 2–3 times per week

  • Weeks 5–8: 1–2 times per week

  • After Week 8: Use as needed for touch-ups

Q19. Who should avoid using IPL?
Avoid using the device if:

  • You have very dark skin or recent tans

  • You’re pregnant or breastfeeding (consult a doctor)

  • You have epilepsy or other skin-related medical conditions

Q20. What’s included in the IPL package?

  • IPL Hair Removal Device

  • Charging cable

  • User manual

  • Safety goggles

  • Storage box

4. Orders, Shipping & Support

Q21. Where do you ship to?
We ship worldwide, including the US, Canada, UK, Australia, and select countries in Africa, Asia, and Europe.

Q22. How long does shipping take?

  • US: 3–7 business days

  • Canada/UK: 5–10 business days

  • International: 7–15 business days
    Processing takes 1–3 business days.

Q23. Can I track my order?
Yes. After your order is shipped, you will receive a tracking number via email. You can also visit our Track my order page.

Q24. What is your return policy?
We accept returns within 30 days of delivery for unused and unopened items. Opened items cannot be returned for hygiene reasons. See our full Return Policy.

Q25. Do your products come with a warranty?
Yes. All Skintekie devices come with a 1-year limited warranty covering manufacturing defects.

Q26. What if I receive a damaged or defective item?
Please email support@skintekie.com within 7 days of receiving your order with a photo or video. We will assist you promptly.

Q27. Do you offer discounts or bundles?
Yes. We run seasonal promotions and bundle offers. Subscribe to our newsletter or follow us on Instagram to stay updated.

Q28. How can I contact customer service?
Email us anytime at support@skintekie.com. Our support hours are Monday to Friday, 9 AM to 5 PM EST.